We offer free shipping to North America on all coilovers. The buyer is responsible for all additional fees such as customs.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Shipping times are determined by the manufacturer since all orders are drop-shipped straight from their warehouse to you. We are not responsible for delays in the shipping or handling times.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies, all weights will be rounded up to the next full pound.
Shipping addresses cannot be changed after the order is placed. If you wish to change the shipping address after an order is placed, the order must be canceled and a new order must be placed. This will restart the wait time of the order as well.
Cancelations can only be made within 24 hours of placing an order. No exceptions.
Returns are only accepted if the product is defective. It is the buyer's responsibility to confirm fitment prior to ordering. Returns for buyer remorse are not accepted.
The following rules apply:
- Products must be in original packaging.
- Shipping fees are non-refundable.
- All returns must be approved prior to shipping the products back.
- Order cancellations can only be requested prior to shipment.
To return a product, you must first request a Return Merchandise Authorization (RMA) by contacting us. The RMA form will include an exact return address and detailed instructions on how to return a product. Please allow 24 to 72 hours for processing your claim.
There are 2 ways you can go about exchanging a product:
- Option 1 (Slower) - Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is a difference in the price, you will be either refunded or charged the difference.
- Option 2 (Faster) - Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.
Defective, Damaged, or Incorrect Products
We all know that accidents happen sometimes. If your product(s) will arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.
When a replacement part is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.
Refunds and Credits
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, Google Pay, Apple Pay, ShopPay, etc). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.